Introduction
We're URGENTLY seeking IT Client Service 1st line support Agents - 6 Months Contract for our client based in Bryanston (Gauteng ).

To provide client services & support to the Innervation client base in a multi-channel contact centre environment.
Duties & Responsibilities
To assist clients in confirming transactions, logging pin pad replacements and logging queries and issues on Salesforce to escalate to the relevant department.
To provide first call resolution by transferring calls to relevant departments, taking messages and escalating to department managers in urgent cases.
To make courtesy calls to get client satisfaction feedback.
Answer inbound calls within SLA.
Log calls in Salesforce and escalate to the relevant department.
First line resolution i.e., transfer calls to relevant department and take messages or escalate to line managers when required.
Follow up on pin pad replacement calls to banks.
Assist merchants with transaction queries and escalate complex issues to Recon.
Make follow-up calls to merchants and banks on outstanding queries and provide relevant feedback as logged on Salesforce.
Make courtesy calls to determine client satisfaction and log feedback on Salesforce. If issues are raised during these calls, log the queries on Salesforce and escalate to the relevant departments

Desired Experience & Qualification
Grade 12 / Matric
ANY IT Qualification/certificate
Completed internship
1 year IT service desk experience
Previous work experience at an IStore or similar (highly advantageous)

Package & Remuneration
Salary: R7500 per month
Location: Bryanston
Onsite
Contract: 6 months