Job Title: IT Field Service Technician - Gauteng

Our client is looking for a number of Field Technicians for various areas in Gauteng, they must have their own reliable vehicle and a valid drivers’ licence. Due to the nature of the position the area you reside is an important criteria, we are looking for candidates specifically from the Johannesburg North / Johannesburg South and Central Johannesburg areas.

Job Description
• Action and close new calls within customer SLAs and MTTR/MTTC
• Plan and manage daily activities and follow up CL calls.
• Minimise recalls for traditional business and desktop support
• Ensure a first time fix rate.
• Maintain and manage sufficient boot stock.
• Complete and hand back any faulty parts (RAs) or customer RAs according to company SLA.
• Verify and sign warehouse reports, reconciling all discrepancies.
• Book parts usage to the correct call and manage assigned calls.
• Complete all administration within specified time frames as per policies.
• Comply with all ISO 9000 procedures.

Job Requirements
• Matric or other equivalent qualification preferable
• A + and N + Qualification
• 2 years’ experience in maintaining equipment in an IT environment
• 2 years Desktop experience
• Computer literate in relevant operating system
• Mechanical skills
• Electronic skills
• Soldering skills
• Fault finding techniques
• Remote trouble shooting with PC, Laptops, Point of Sale and ATMs