IT Company in Sandton is looking for IT Infrastructure Support to join their dynamic team. Candidate must be able to speak fluent Afrikaans and must have a valid passport to travel abroad to Australia, Europe and the US paid by the company.

Salary: R7 000 - R11 000 CTC with medical aid (Optional)

Qualifications:

• Matric
• A+ and N+ Certification
• MCITP or MSCE (Beneficial)
• Higher Certificate in IT   / Higher Certificate in Information Systems
• University Degree will be valued
• Higher National Diploma in Technology

 
Purpose of the role:

• Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.
• Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.
• Identification of failures and short-comings in the current processes and escalate with recommendations.
• Addressing the issues logged by the clients in a professional and timely fashion.
• Be responsible for receiving, validating and logging service requests.
• Tracking and updating logged requests.
• Service Desk / Server / Desktop Support
• Ability to troubleshoot hardware and software issues around Microsoft and Linux technologies
• Ability to research and solve problems/challenges on a day to day basis
• Must be able to adapt to change (Infrastructure and Environment)
• Need to travel to clients site
• International travel from time to time overseas (Australia, Europe, US)

Skills;

• Software Installation and configuration of desktop and laptops.
• Knowledge of Microsoft Infrastructure technology: Active Directory, Exchange, System Centre, MS Server, MS Desktop operating system, MS Clustering technology, VEAM, VMware, Linux and Red Hat Linux.
• Knowledge of Networking and routing
• Knowledge relating to Firewalling – Firewalls, services / protocols, IPS/IDS
• Expertise in MS Windows editions and MS Office editions
• Configuration and troubleshooting of workstations using multiple Remote applications.
• Basic knowledge and understanding of Active Directory.
• Basic knowledge of e-mail services.
• Working knowledge of mail setup on mobile phone platforms (Android, IOS and other)
• Support in testing and deployment of new applications and systems.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Knowledge in the area of VPN – concepts such as IPsec, GRE tunneling. Configure VPN access for remote clients.
• Antivirus
• End Point solutions – encryption, etc
• SMTP/Email, SPAM, whitelisting, blacklisting, phishing and data loss prevention.
• Internet Access, controls, proxies.
• Identify and repair hardware and network connectivity issues.
• Recommend and implement upgrades on systems to ensure compliance and Security
• Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Participate in department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
• Maintain passwords, data integrity and file system security for computing environment

 
APPLY NOW!!

• Only south Africans may apply
• Please note the company may give an assessment with the interview