Responsibilities include, amongst others:

Project Management
Project Deliverables
Project Planning
Customer Services and Stakeholder Management

Requirements:

Project certification
o Prince 2
7 years Contact Centre background
Proven project management and consultancy delivery
Adherence to PM Methodology including but not limited to;
o Project Planning
o Resource Planning o Compiling SOW and WBS
o Test Plans
o Implementation Plans
o Project Reporting
o Maintaining project budget
Act as an example when it comes to client satisfaction
Motivational and inspirational leaders
Superior decision-making skills
Motivational and inspirational leader with superior decision-making skills and assertiveness
Project Management
Technical Expertise
Planning and Organising
Diversity management
Analysis
Facilitation (L3)
Initiative
Tenacity
Possesses advanced communication Skills
Influencing and negotiating ability
Display confident and credible writing and verbal ability.
Demonstrate adequate team leadership, motivation ability and business acumen Good understanding of, responsibility for and ability in all aspects of the full project lifecycle
Ability to manage customer satisfaction, commitment, and expectations of high service levels and manages escalations adequately.
Proactive approach and a service orientated aptitude
Good understanding of and appreciation for technology
Display strong business acumen.
Display assertiveness

PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.