We have an urgent opening for a service manager for our client in Midrand.
Please see specs below.
Must be good and hands on dealing with people.
Salary is neg.

Job Knowledge:
• Tier 1 ISP model and typical ISP technologies
• Knowledge on MPLS networking as well as VoIP
• GSM network technology knowledge advantageous
• Understanding of IP/GSM/Telecommunications/ICT Industry
• MPLS networks
• Security systems
• Broadband solutions
• Technology Strategy
• Converged Technologies
• Telco networks
• Servers
• Hosted solutions
• Network diagnostic tools

Job Related Skills:
• Excellent client management skills
• Report writing skills •
• Financial and budgeting knowledge
• Administration •
• Attention to detail
• Problem solving & analysis skills •
• Interpersonal skills
• Decision making skills
• Multi tasking ability
• Report writing skills
• Financial and budgeting knowledge
• Analytical thinking skills
• Technical writing skills
• Interpersonal skills
• Computer literacy
• Project management
• Excellent communication skills
• Coordinating skills
• Customer service orientation skills

Attributes:

•Ability to work under pressure
•Ability to work independently or as part of a team
•Ability to work with all levels within the organization
•Independent self starter
•Self Motivated
•Initiative
•Enthusiastic
•Energetic
•Team Player
•Resilient
•Flexible
•Tolerant
•Attention to detail
•Quality focus
•Systematic
•Pro-Active

Education & Experience:
See note at end of document ito OR option
Matric plus a relevant Certificate AND a minimum of 8 years relevant working experience,
OR
• A relevant 3 year Business or Technical Degree or National Diploma (or SAQA accredited equivalent*) AND a minimum of 5 years relevant working experience.
ITIL / ISO / eTOM qualifications advantageous

Experience (both Matric OR Degree/Diploma)
• ITIL / ISO / eTOM qualifications (Advantageous)
• At least 3 years technical experience in the Tier 1 ISP market - essential
• At least 3 years experience in problem and escalation management - essential
• SLA Management experience essential
• Financial and budgeting experience - essential
• Operational (virtual) team management experience (Advantageous