Position:

 IT Support Manager

Location: 

Sunninghill

Duration:  

Permanent

Type of Business:

A leader in Africa with global reach, my client is a multi-disciplinary engineering and science consulting company whose dynamic solutions to the continent’s unique challenges have contributed to an unprecedented record of technological excellence

Remuneration:  

Negotiable

Job Description: CORE PURPOSE OF THE JOB

Oversees IT Operations in Gauteng, Planning support functions, taking corrective action, Implementing improvements

KEY PERFORMANCE AREAS

• Support of in-house software, hardware and operating systems


• Management and Training of IT technicians


• Implementation of new technologies and IT concepts.


• Support MS Office and all common office applications and utilities


• Remote and mobile user support.


• Support all varieties of Windows (incl. server) and Linux operating systems


• Support peripherals (printers, scanners, plotters, etc.)


• Support common CAD and other engineering applications (installation, configuration, advice, etc.) to ensure optimal usage


• Ad hoc training of users on Windows application / CAD


• Network and service monitoring


• Support company IT infrastructure to ensure minimum downtime


• Liaise with internal users and external suppliers to provide optimal service

JOB REQUIREMENTS 

QUALIFICATIONS

BSc (Comp Sci) or Bsc(Eng) or NDip (Engineering Computer Systems) / NDip (IT Support Services), or related qualification

Matric with Maths and English

EXPERIENCE:

• At least 10 years relevant experience since qualification


• Experience in managing IT Technicians

CORE COMPETENCIES 

• Self-learner with ability to keep up to date with emerging IT technologies


• Expert level knowledge of MS Office and all common office applications and utilities


• General knowledge of IT software and hardware


• Knowledge of Windows workstation and server operating systems


• Excellent knowledge of Linux


• Knowledge of server technologies: in particular tcp/ip, samba, smtp, imap, groupware, ldap


• Dedicated to providing excellent service, engaging with users, understanding problems and pro-actively seeking solutions.