We are Looking for a IT Support technician for a 5 month contact, to be extended possibly end Jan for another Year. To be based in Longmeadow, Johannesburg TCT R15K-R20K p/m

Following skills are needed :

Will perform all Level 1 support requirements plus performing problem resolution activities on both desktop and networking issues.
Provides quality customer service and support for designated equipment.
Escalates problems to appropriate next level of support when necessary.
Monitors assigned service calls to ensure timely completion.
Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time.
Meets/exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, cust. satisfaction.)
Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers." "
Minimum of two (2) year direct PC and Laptop Hardware Service experience. OEM Certifications a Plus.
In possession of Associate’s Degree in Electronics, formal PC hardware service courses, or similar military related training.
Comp TIA, A+ Certification(Hardware & Software)
Proficiency in desktop support including administration
Proficiency in server support including administration
Proficiency in Anti-spyware and Anti-virus software
Proficiency in TCP/IP networking, DNS, DHCP, VPN, RDP, and Active Directory administration.
Proficiency in aspects of wireless networking, WEP, WPA as well as deployment and signal testing practices.
Basic cabling and termination experience.
Evaluation and installation of primary and peripheral computer and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, 66 block patch voice termination panels, multi-port data termination panels
Good written and oral communications skills with clients and management. Good people skills.
Ability to troubleshoot issues with systems and Networks using good deductive reasoning skills.
Lifting–Must be able to lift weight as per regional guidelines from the floor to desktop height
Capable of providing basic lower level server support capabilities.
Can provide mid to high level Smart Hands support.