Purpose:
We are looking for a focused, self-motivated and dynamic individual to join our IT team. You will be required to provide professional technical support to meet the needs of the organization. This position entails rotational shift work based on the 24/7 operational requirements of the organization and its clients. The IT Support Technician will report to the IT Support Manager.

Duties will include, but not limited to:
• Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LAN
• Format and Reload of user machines, ensuring all user data is backed up and secured before format
• Ensuring correct software is loaded onto the user’s machine before delivery
• Front Line Desktop Support via Telephone or Servicedesk initiated requests
• Troubleshoot problems over phone or via remote desktop technologies
• Company Server Infrastructure monitoring and proper escalation of alerts
• Exchange and Active Directory administration, including new user creation, password and lockout resets
• User Rights Management via group membership changes in Active Directory
• Telephony Support – including, Asterisk configuration changes and troubleshooting
• Corporate and Call Center applications support, troubleshooting and issue escalation
• Follow-up on all unresolved calls, with feedback being provided back to client

Non-negotiables:
• A minimum of 2 years’ experience in Information Technology, preferably in desktop support environment
• IT Qualification in A+ or MCSE
• Own transport essential


Advantageous Requirements:
• Further qualifications in N+


Job Requirements:
• Knowledge and experience on Windows 7, Windows Server 2008 R2 and Office 2007
• Ability to diagnose and fix Hardware / Software problems
• Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards , Sound cards
• Ability to install, configure and replace computer components
• Keen learner, able to apply new technologies /methods as they become available


Personal Competencies:
• Assertive, confident, quick thinking
• Pro-active, organized and strong personal drive
• High numeracy, analytical, problem solving skills
• Ability to work in a fast paced, pressurized environment
• Systematic, meticulous and logical
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organizational and time-management skills
• High stress tolerance
• Ability to foster good relationships with clients
• Task orientated and deadline driven

Shortlisted candidates may need to complete an assessment

This position requires trust and honesty as it has access to financial details - therefore a credit and criminal record check will be conducted.
The qualifications identified herein are an inherent job requirement, therefore a qualification verification check will be done.
By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.