One of our prestige’s clients in Cape Town is on the hunt for a IT Support Technician to join there established team for a 6 month fixed term contract. The position will consist of both infrastructure and end-user support. The working hours are between 7:00 – 18:00 and ad-hoc, out-of-hours support.

Minimum 12 years working experience with the following technologies are required:
Windows 10/11 administration

Windows Server (2012/2022) administration
Active Directory (2012/2022) and group policy administration
Exchange (2016/Online) administration
SQL 2012/2019 (maintenance)
VMware 6/7 (ESX) administration
Switch & Router configurations (Cisco / HP)
Scripting languages (PowerShell)
Experience supporting applications based on .NET/SQL/Visual Studio
Server Hardware (Dell)
Backup Software (Veeam)
Competencies in cloud services including M365 / Azure are required.

Duties and Responsibilities:
Provide General Desktop Support.
Fast and effective problem resolution.
Monitor Active Directory, Exchange, VMware and SQL infrastructure.
Continually review the IT software/hardware infrastructure to ensure robustness and efficiency.
Diagnose and resolve technical issues
Investigation and implementing automated processes.
Identify system/service bottlenecks and/or single-points-of-failure, and develop solutions to overcome them.
Managing backups and tape rotation (Veeam).
Exchange server mailbox maintenance.
Monitor support queue that consists largely of end-user fault calls.
Identify and ensure technology assets are documented and mapped out correctly.
Ensure maintenance schedules are maintained and contribute to the overall health of the system.
Troubleshoot SQL Server service outages as they occur.

Deploy database change scripts:
Liaise with all company personal regarding IT issues.
Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
Setting up and configuring new laptops/desktops.
Ensuring security patches and upgrades are applied and kept up to date.
Completing internal user moves including phones.
Install and configure systems and applications in support of daily operations.

Role Qualifications and Experience:
+12 year’s SME support experience.
Bachelor’s degree in engineering, computer science, systems analysis, or a related study.
Certification in Microsoft Technologies (MCSE / MCDBA).
Certification in Networking Technologies (CCNA / CCNP).
Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management).
Ability to identify and manage technical risks.
Cybersecurity awareness and working understanding.
Good communication skills and teamwork.
Experience working in a financial services environment is beneficial.
ITIL exposure would be beneficial.
Must have own transport.