Requirements:
• 3 Year industry related Degree.•
• 3 Years post graduate experience in related financing and or banking.

Duties:•
• Supervision and performance management of the team •
• Driving team training and development needs •
• Will be responsible for the management of the core processes and ensuring that the correct procedures are applied and transactions/procedures are processed and followed by the Operational Specialists. •
• Call Quality Management (CQM) of random sampling for call monitoring for the Industry •
• Ongoing service management of the Industry client portfolio •
• Responsible for the management of daily client service requests •
• Responsible for proactive client service and satisfaction, through direct personal action or referral to alternate sources •
Responsible for improving the BMI, Consult (Buzz) and Voice of the Customer survey results and exceeding predetermined service standards.