We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. In this position, you will play a key role in providing support for all areas of IT. You will updates systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.
Duties and Responsibilities
• Keep systems up-to-date through operating systems upgrades.
• Monitor networking equipment and servers.
• Assist with the design, implementation, and ongoing support of new software and features.
• Monitor web performance, network availability, and security.
• Oversee troubleshooting for system errors.
• Provide helpdesk support for network issues.
• Provide technical support either by phone, remote access or site visits as needed.
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software.
• Modify configurations, utilities, software, etc.
• Set up equipment for new users.
• Install, test, and monitor servers, firewalls, and new software.
• Perform data backups.
• Install and update network system improvements as needed.
• Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.
Requirements and Qualifications
• CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state required licensure/certification.
• Previous experience as a help desk technician, computer technician, or IT support.
• Ability to troubleshoot and resolve multiple issues.
• Ability to multitask, prioritize, and manage time efficiently.
• Excellent verbal and written communication skills.
• Comfortable in a diverse and fast-paced environment.
• Goal-oriented, organized team player.