IT Lab is looking for a customer service driven Managed Services Support Technician in Cape Town to join our Support Services team!

If you are someone who is looking for a creative, dynamic, service driven with a smile environment; then look no further, you have found IT Lab, we are a team of Techno-Geeks who speak human! 

Get Obsessed at the Lab

IT Lab is the UK’s fastest growing SME IT services company, with offices located in London, Manchester, Woking and Cape Town- South Africa. Driven by Service ObsessionTM, we are also hell bent on being the best B2B services company in any sector. Being the best means having the best people, and getting the best people means being the best place to work!
 
Package:

Salary R12k per month dependent on experience
22 days annual leave
Pension and Medical Aid scheme
Continual professional development plans
Working for an established UK based employer with predominantly UK based clients
Free breakfast daily, lunches paid for on Friday (and a whole array of other benefits!)
Working hours of 40 hours per week, between 7am -7pm (based on UK time), Monday – Friday (in a shift rotation)

What Does a Managed Services Technician Do?

The role primarily involves daily proactive management of a variety of backup solutions incorporating Microsoft Data Protection Manager, Dell AppAssure and Symantec Backup Exec solutions as well as our Offsite Backup System for cloud based backups. Resolving issues efficiently, identifying and correcting backup trends to safeguard clients data retention is a key part of the role.

Key Responsibilities:

• Delivery of quality proactive managed services across the IT Lab client base
  • Backup Management
  • Server Updates
  • Patch Management
• Effective escalation of critical issues needing high level attention
• Management of risk and downtime during maintenance windows
• To act as the client IT Administrator for numerous clients
• Responding to, handling alerts, incidents and escalated problems on the variety of platforms and supported networks from logon to the resolution
• Performing administrative tasks user and server related 
• Involvement and presence in core Virtual Teams 
• IT Administrative tasks following the client on boarding  or change to the services provided

 
So, Am I Right for the Job?

As this is a varied, challenging and highly responsive role, the ideal candidate will already have 3+ years’ experience in providing highly responsive IT managed services or IT system administration.

Ideally you will have:

• Good technical ability in core network technologies
• Good technical understanding of windows server technology
• Knowledge of one of more of the following backup products
  • Veritas / Symantec Backup Exec
  • Dell AppAssure
  • Microsoft DPM (Data Protection Manager)
  • Ahsay
  • Backup Assist
  • Veeam
• Able to prioritise under high pressure and work to deadlines
• Flexible, calm and approachable, ‘can do’ attitude
• Communication excellence (verbal and written)
• Sound decision making & judgement
• Good planning, organisation and risk assessment
• Good understanding of ITIL framework and processes
• Understanding and demonstrating minimum standards at all times

 
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.