To supplement the existing oracle support team working with technologies such as:
? Oracle Application Express
? Oracle Forms and Reports
? Oracle PL/SQL (Oracle database 11g, 12c)
? Oracle E-Business Suite 11i / R12
? Oracle BI Publisher
? Oracle XML Publisher
? Oracle 11i workflow

Minimum Requirements:
? 2 Years’ experience working as an Oracle developer using some or all of the above technologies.
? Experience with Oracle PL/SQL procedural language is essential.
? IT Diploma/Degree is preferable.

Key Deliverables of the Role:
? Resolution of support calls/issues in accordance with the defined service level agreement.
? Issues are identified and resolved pro-actively; where issues are identified re-actively these issues are analyzed and resolved or escalated to the appropriate resource timeously.
? Reduction in support calls through root cause analysis and permanent fixes.
? Development done on any change requests adheres to the standards which are defined by and adhered to by the Oracle team. These standards relate to development standards and documentation methodology used.

Key Activities of the Role:
? Support of new and existing Oracle PL/SQL procedural logic
? Support of new and existing Oracle Application Express applications / reports.
? Support of new and existing Oracle Forms and Reports.
? Utilisation of ITSM tools to render support to end users.
? Adherence to IT processes from a change and release perspective.
Position Competencies:

Technical :
? Strong analytical and problem solving skills.
? Methodical approach to issue resolution, gap analysis, using the documentation standards
adhered to by the Oracle team.
? Understand and analyze business requirements from a functional perspective and efficiently
translate these requirements into the relevant technical documents.
? Identify and resolve key issues related to code change requirements, bug fixes.
? Actively involved in knowledge transfer both within the Oracle team and to end users.

Behavioural :
? Integrity – working to requirements and honesty
? Pro-active- Finding ways to continuously improve
? Team player as well as being able to work independently and manage their own deliverables
? Willingness to learn – ability to grow with the company
? Energetic and motivated
? Service orientation – open and transparent communication, timeous query resolution
? Problem solving