Leading Internet service provider looking for a new technician to join our successful enterprise.

Candidates must be proficient in all things Internet. We are a Google Partner so any Gsuite or similar qualifications would be an advantage.
As this is a Junior position, training will be given, however experience in an ISP environment would make for an ideal candidate.
Linux experience would be a big plus and increase the offer to those candidates that have the know how.

The following KPI's will be expected.

• Ensure calls are recorded in the CRM system, accurately documented and categorised.
• Ensure that all the incidents / requests are responded to within required SLA.
• Provide telephonic / remote support.
• Ensure clients are kept up to date regarding their incidents and requests.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.
• Maintain a high degree of first time resolution for all support queries and adhere to all service management principles as directed.
• To take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
• Ensure connectivity of IT systems to the Internet.
• To support users remotely as well as on site as directed.
• To escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem.
• Keep an asset register for all company IT hardware/software.

Qualifications

• Matric or N4 Qualification
• A+ and N+
• Hard worker and willingness to learn

Experience Required

• 2 years performing a support/maintenance role in a predominantly Microsoft based network environment.
• Delivering first level desktop application support. e.g. MS Office.
• Drafting of IT related documentation
• Ethernet network Topology fault finding and routing
• Installation and maintenance of routers and firewalls.

Job Type: Full-time
Job Location: Johannesburg, Gauteng