Reporting directly to the General Manager of the company, the role of the Key Account Manager is to effectively manage all facets of client relations responsibilities in order to ensure superior service, maximise revenue and retain and increase current client business. The Key Account Manager is responsible for assisting Executive Relocations Africa clients with relocation throughout Africa & the Middle East.

Key Responsibilities:
• Proactively manage a portfolio of allocated accounts;
• Maintain excellent relationships with clients;
• Translate client needs into business opportunities;
• Set up quotations and pricing policies;
• Develop new ideas to improve service delivery;
• Follow daily operations with Global Mobility Coordinators, partnering with internal team members in solving client needs and ensuring we provide outstanding service;
• Ensuring implementation of client procedures and SLA management;
• Efficient reporting to management and clients. Developing and/or reviewing preparation of client requested reporting to ensure the most effective reporting procedures are being used and that the information being provided is accurate;
• The candidate will also perform other duties as assigned by management.

Skills Required:
• Bachelor’s degree or higher education in business or service industry
• At least 5 years of professional experience at Key Account Management level
• Exposure to USA clients or accounts will be beneficial
• Excellent spoken and written English; French could be considered a plus
• Very strong computer skills, in particular Excel;
• Must have strong analytical skills, be flexible and detail-oriented.

SALARY: Salary package is commensurate with experience.