A large managed IT Solutions company based in Sandton is currently looking for a Level3 Active Directory & Messaging Engineer to start as soon as possible for a contractual period of 6 - 12 months.

Salary: R25 000 – R35 000

Requirements:

• Matric (Grade 12)

10 years’ relevant experience including but not limited to:

• Operational Support/ Enterprise Services
• Managed Services
• Professional Services
• High level scripting capabilities
• NQF Level 6
• Diploma or Degree in Computer Science
• MCITP 2008
• MCSE 2012
• ITIL V3 Foundation
• MCSE Messaging (Exchange 2007/2010/2013/2016)
• Office 365 Stack
• OCS, Lync 2010/2013/Skype for Business
• Knowledge of remote sites, SBA’s and SBC’s will be advantageous
• Avaya, Sonus, Audio codes or Cisco certification will be advantageous

 
Duties include, but not limited to:

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
• Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
• Provide telephonic support to clients when required and update the relevant systems as per company procedures.
• Perform the necessary hand over procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and short-comings.
• Creating and Updating Service Catalogues
• Assisting with Transitions including, but not limited to:
  • New Client Take on processes
  • Contract Renewalso FTE Calculators
  • Due Diligence
• Current State Assessments on client systems (PS and MS)
• Project Deployment services, but not limited to:
  • Implementations of Clients Systems, includingo Pre Sales where required from business
  • Deployment or Upgrading of systems
  • Management of high and low level designs documents (HLD and LLD’s)
  • Act as Project Lead or Technical Lead when required
• Available as technical escalation point for other Engineers
• Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities
• Standardization of all required documentation
• Development and adoption of ITSM Knowledge Base articles