The incumbent will be responsible for Management of the Master Data Asset
including the Governance Framework and Policies to ensure good quality and
increased utility. This role extends to include the maturing of the data model,
provisioning of Data Services to support Business Process and Strategies. The
role extends to include the enrichment of the master data by extending the depth
and breadth of data to power our customer insights, strengthen our value
proposition and increase our acquisition and retention potential.

Reporting
to the Data and Aggregation Manager, the Master Data Manager will take
responsibility for the prioritization, development, and management of the Master
Data System, the provisioning of Data Services, the improvement in Data Quality
and the business’s data acquisition strategy. The incumbent will be tasked with
setting the priorities, policies and targets for data acquisition for Customer
Engagement in support of Strategic and Financial Plan, and in accordance with
the Group and Business Divisions marketing and IT strategies.

Success in the
role will require client-facing activity and interpersonal skills, with the
ability to establish, build and maintain positive relationships collaborating at
all levels with clients and stakeholders both internally and externally. An
intimate understanding of Master Data Management best practice including data
enrichment and acquisition principles will be necessary to deliver in a fast
moving Customer Centric business.

- 10 years business experience
- Preferably a BSc Hons degree
- 5 years
middle management experience.
- Knowledge and experience in the insurance
industry
- Knowledge and experience in working with data
- Knowledge of the
Enterprise Data Warehouse Environment.
- Ensures projects are delivered on
time and within budget
- Coordinates work streams and projects within span of
control
- Acts as business owner on strategic projects.
- Ensures that all
issues and project risks are managed.

DUTIES:

Management Effectiveness
- Manages service delivery through a team
- Drives operational excellence through area of supervision. .
- Identifies
and develops potential talent to sustain pipeline.
- Integrates delivery and
metrics across the people, process, finance and customer dimensions of the
business.

Governance & Compliance
- Provide “Thought Leadership” and
introduce global best practices on data governance.
- The development of the
scope of the Data Acquisition Framework based on consultation with key
stakeholders
- Stays informed of all regulatory, legislative and other issues
relating to the acquisition and management of data in general.

Quality
Assurance
- Handles all queries in adherence with procedural and quality
standards.
- Manage the data integrity and data function that continuously
improves data quality
- Manages and coordinates the process of data quality
assurance
- Ensures adherence and compliance to the Data Governance Framework &
Policies

Vendor & Contract Management
- Manages service level agreements
with suppliers and customers
- Establishes, monitors and reports SLAs and
performance
- Ensures all established SLAs, agreements and commitments are met
through proper planning and delegation
- Identify key vendor contacts and
develop an execution model including value propositions for each targeted
prospect
- Negotiate agreements with internal stakeholder and third parties as
well as resolution of contractual issues related to those agreements
Financial Control
- Manages and controls the division budget.
- Optimizing the
operation environment to drive business value based on the ability to weigh
cost/usage and benefit to ensure what is acquired is appropriate and adds value
to bottom line.

Operational Delivery / Execution
- Manages all aspects of
data acquisition and Master Data Management
- Analyze and provide input on new
data sources and recommend improvements to existing data and identify trends in
information
- Ensures the acquisition efforts and methodologies are efficient
and timely
- Assist in the design, development, and implementation of
activities that collect, manage, and distribute data.
- Consolidation of
various sources of data and information.
- Investigating and creating as
required (based on local, national and international) information pertaining to
the efficient and effective delivery of value to Customer Engagement clients
-
Create and track key performance metrics and develop strategies to achieve the
metrics.
- Deploy and manage internal and external resources needed to acquire
information.
- Develop strategies to identify new opportunities with key
partners.
- Identify and address issues that prohibit data access and data
flow.
- Reviews and approves check requests and other related tasks for
accuracy and completeness.

Relationship Building
- Liaises with peers,
business unit leaders & relevant global partners to facilitate support and
execute Customer Engagement plans.
- Builds and maintains relationships with
key stakeholders
- Delivery contracts with external clients: negotiate and
manage.
- Strong focus on cross functional operation and networking across
internal and external boundaries
- Collaborates effectively with others to
achieve results.
- Insure an ongoing, mutually beneficial relationship with
strategic partners
- Interacts with corporate legal staff for all matters
related to the acquisition of data.
- Performs contract reviews, identifies
areas of concern to the corporation and interacts with accounting and other
relevant entities critical to the success of the Customer Engagement
Personal Effectiveness
- Individually accountable for managing own time, tasks
and output quality for periods of 1 to 2 years.
- Makes increased contributions
by broadening individual skills.
- Accepts and lives the company values