Title: MCITP Engineer
Area: Cape Town – CBD
Salary: R15 000 – R20 000
My client is looking for a strong customer focuses, MCITP qualified support technician to join their dynamic team in Cape Town.
The ideal candidate must also display excellent customer service skills specifically telephone manner, writing skills and ability to communicate well with all levels of users.
Knowledge of IP networks, routing, switching and firewalls
Microsoft Server 2003 -2008
Small Business Server 2003 – 2011
Microsoft core networking services, Active Directory, DNS, DHCP
Microsoft Exchange 2003 – 2010
Windows 7, Vista, XP
MCITP - essential
Minimum of 5 years working experience in a similar role
Assist clients with any and all computer and network related issues
Log, update and communicate with clients via the support ticketing system
Install and configure PC’s and laptops for clients including new setups, computer migrations, rebuilds etc.
User account and password administration
Application configuration such as email clients or company specific application
Firewall routing rule changes and management of connectivity
Project work – designing, implementing and managing network/server implementations.
Microsoft Exchange 2010
Previous experience working with Kaseya and/or ConnectWise
Apple Mac experience