NATIONAL TECHNICAL SERVICE MANAGER (IVD Market)
Head Office, Randburg

REQUIRED LEARNING: Recognised and completed qualification in either the Sciences or Engineering disciplines
A Management or Business qualification
10 Years of Technical Service experience within the IVD market
Min. 5 years Technical Service Management experience
Excellent working knowledge of CRM software, preferably Salesforce

MAIN JOB OBJECTIVES:
To develop and manage the Technical Service division both nationally and for Sub-Saharan African countries
To set, implement and manage strategies that meet both internal and external customer demands
To deliver short and long term growth and profitability to the Technical Service Division

KEY JOB OUTPUTS:
STRATEGIC GROWTH PLAN; CUSTOMER SATISFACTION; TOP LINE SALES - TURNOVER; DIVISIONAL GROWTH;
PRODUCTIVITY; TRAINING; QUALITY PROCESSES; SOUND RELATIONSHIPS (WITH PRINCIPALS, CUSTOMERS, PEER AND STAFF);
STOCK MANAGEMENT; HUMAN RESOURCES MANAGEMENT; REPORTING;

CORE COMPETENCIES:
Innovation; Planning and Organising; Networking / Liaison /Integrity; Customer Service; Drive; Attention to detail; Modelling - capacity to actively
influence commitment and loyalty of team members through personal action and endeavour; Communication - capacity to communicate professionally with both internal and external stakeholders so as to share knowledge and build relationships.