Main Purpose:
To maintain, manage and operate shared and customer specific network infrastructure on daily basis.

Description of responsibilities:
• To implement networks across the multiple platforms and technologies
• To maintain and manage various networks and services for customers
• To achieve high standard of customer satisfaction through the delivery of timely, and well managed projects
• To respond to customers queries and complaints
• To perform first and second level support for day to day operations.
• To evaluate, implement and train on new technologies to enhance the service offering of the network managed services
• To deploy and plan technology
• To implement network features and functions
• To ensure projects follow the ICTO-TSS process
• To own and ensure successful ongoing delivery of services after project completion
• To take accountability for timely delivery of major projects
• To develop co-operative working across functional boundaries

Qualifications and experience required:
• A tertiary qualification in Information Technology or equivalent NQF level
• Cisco qualification essential
• Cisco Routing and Switching
• CISCO - CCNP
• CISCO - CCVP
• Advantage if the candidate is certified CCIE
• 1-5 years Network Management and operational support experience

Key competencies:

Knowledge Skills Personal attributes

• Network LAN/Backbone
• IP Telephony
• Network Security
• Datacenter Network
• WAN
• Wireless Networks
• Unified communication
• As per Qualifications and experience above as well as:
o MS Visio
o Computer Literacy (MS Office Suite)
o Netformx Design Expert
• Applying Expertise and Technology
• Logical Thinking
• Problem solving
• Learning and Researching
• Creating and Innovating
• Presenting and Communicating Information
• Planning and Organising
• Entrepreneurial and Commercial Thinking
• Analysing
• Ability to interact and communicate at all levels