The Department:
Being leaders in the field of online gaming entertainment, our English customer service teams comprise of specialist hosts who understand the customers’ needs in context of the industry. Our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly and knowledgeable service

Purpose of the Role:
This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business.

We are an international company with offices in London, Cape Town and Malta. Our Cape Town office also offers many perks such as a free meal daily, free access to our gym, awesome coffee from our onsite coffee bar and Friday bar. We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.


Duties include, but not limited to:
• Responding to customer queries by telephone, email and online chats in Portuguese Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.


Essential Criteria:
• Portuguese as home/first language essential
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Be available for 24/7 shift rotations
• Be in a Possession of a South African ID/ Spousal Visa

Desirable Criteria:
• Be in a possession of a degree or a diploma

Person Specifications:
• Adaptability / Flexibility
• Team Orientation
• Interpersonal Skills
• Effectiveness & Delivery
• Planning & Organizing
• Problem Solving
• Time Management
• Customer Focus
• Customer Orientation
• Stress Tolerance

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process
*Shortlisted candidates may need to complete an assessment