Job Description:
Private Banker: Wealth
Introduction
Maintain and expand a client portfolio through professional and personalised relationships with high net worth clients and the provision of holistic and appropriate solutions in meeting client?s needs as Private Banker at a leading financial organisation. With your 3 to 5 years? experience, you will identify, control and escalate potential risks which may lead to increased costs.
Description
Manage costs or expenses within approved budget to achieve cost efficiencies
Deliver against operational and cost targets
Drive adoption of digital and other self-service options across client base
Collaborate closely with relevant business units and the organisation's product houses as per strategy
Be an ambassador for the organisation as a financial service provider encompassing the company's internal values and ethical standards
Maintain expert knowledge on all the company's approved products, application procedure processing and timelines in order to drive and achieve relevant sales targets
Ensure that the quality of advice remains high and consistent and in line with the company's investment philosophy and product approved matrix
Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner
Respond to customer requests in a timely and efficient manner
Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns
Resolve customer dissatisfaction / complaints by taking ownership of the problem
Analyse customer feedback to help improve customer service
Ensure that delivery is accurate, timeous and of an acceptable standard
Ensure that product or service knowledge and advice is technically accurate
Know and understand customer needs in order to deliver a quality service
Propose ideas to improve customer service
Manage stakeholders and adhere to relevant SLA agreements
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
Maintain and build relationships for purposes of expectation management, knowledge sharing and integration
Inform and educate customers on products and services to ensure retention of existing customers
Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner
Maximise cross-selling opportunities
Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention
Engage with clients to understand their unique requirements, drive value optimisation
Advise on best options for product integration and wealth management
Manage the growth of active customer account base
Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
Maintain expert knowledge on relevant legislative amendments, industry best practices and the company's internal compliance procedures and requirements
Ensure compliance is adopted in terms of systems and procedures as laid out by the company
Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
Ensure optimal usage and protection of business assets
Improve business decisions by providing accurate and reliable business intelligence
(information) together with analysing trends and data
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
Develop new insights into situations and apply innovative solutions to make organisational improvements
Analyse client's current product offerings and solutions with the aim of ensuring the company is the client's primary banking institution
Identify additional financial services requirements through all aspects of the clients' balance sheet
Implement, track and report on client campaigns and initiatives
Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio
Identify opportunities to increase sales revenue and to grow the organisation's client base while containing costs
Ensure fulfilment of the sales processes until client is fully on-boarded into the correct service model
Ensure increasing number of clients by selling the full respective value proposition (bundle products) and ensure clients are registered on digital and other self-service options
Identify and correct sales process problems and escalate where necessary.
Continuously improve sales processes.
Maintain expert knowledge on all the group's approved products, application procedure, fulfilment processes and timelines in order to drive and achieve relevant sales targets
Maximise cross-selling opportunities
Identify effective activities to address own development gaps
Create own development plan and review plan with team leader or manager
Profile
Relevant Degree in Finance or Economics or Accounting
FAIS accreditation required (RE)
3 to 5 years' relevant client facing experience (PB - Wealthy)
Strong background in investments, corporate finance, Private Banking or related
advisory services
Experience in dealing with complex personal and juristic financial structures
Experience in analysing and interpreting complex personal and juristic financial
statements (balance sheets, income statements, cash flow statements, financial ratios)
Product knowledge in Capital markets, risk management, investment management, trust and estate planning