The purpose of the position is to effectively manage the entire EFTPOS Product set lifecycle. Identify, develop and implement growth opportunities through active engagement with potential clients and strategic partners.

The responsibilities of the position include:

Developing and implementing the Business Development Strategy
• The preparation, buy-in and implementation of an effective Business Development Strategy
• Development and implementation of growth opportunities
• Engagement with potential clients and strategic partners
• Compile proposals for Banks, Resellers, POS software vendors
• Reporting & Analysis

Effective People Management
• Ensure that all roles and responsibilities are clear and that the resources are aligned with business requirements
• Develop effective practices for career development and performance management

Research and investigation into emerging and existing Acquiring markets
• Keep abreast with local and international card acceptance trends
• Develop relationships within local and international key players and associations
• Maintain and build supplier relationships

Product Development and enhancements
• Product development may involve modification of an existing product or its presentation
• Formulation of an entirely new product that satisfies a newly defined customer want or market niche
• Involvement in new product concept brainstorming meetings
• Assist with managing the product development process from the concept phase to the post-launch analysis phase
• Analyse product set to identify possible product enhancements, reliability concerns added functionality to keep up with customer needs
• Primary liaison with vendors for Product Development from artwork to product specifications
• Ensure the accuracy of product and packaging samples and seek approvals required
• Relationship managements with Banks, strategic partners, Vendors, 3rd party providers


Business Efficiencies
• Review of all systems and process. Identify and replace inefficient systems and/or processes
• Executive and Management support – continuous support and knowledge sharing
• Streamlining operations within EFTPOS
• Reporting & Analysis

Technical Support
• Research and Development into solutions for current obstacles and future product
• Solve problems regarding technical issues should 1st and 2nd support not be able to resolve issues
• 3rd Line Technical Support
• Engage with terminal communication providers
• Assist with compiling and vetting of training material

Deployment
Key Management
• Generation of Keys
• Load key process
• Key Custodian

Devise Firmware and software versions
• Ensure correct software versions are deploy
• Tracking version updates with the vendor
• Testing and updating deployment processes
• Review maintenance and tracking of support SLA with call center and deployment
• Design and implement updated deployment processes

Warehouse
• Ensure warehouse staff is trained on different products
• Ensure Repair Centre receive training from product vendors to successfully repair various products

Merchant Services
• Draw data from SQL , upload date to info slips for statementing and test samples
• Deliver digital merchant on-boarding system with integrations into MATCH, Credit Bureau and CIPC
• Enable business to load info on various systems through a single point of capture UI

Finance
• Assist finance with Ad Hoc reports
• Assist with support of aggregator settlement process
• EXCO reporting

Marketing
• Provide relevant product info to Marketing department to enable them to produce relevant marketing collateral
• Request and review all collateral content

IT
• Engage software development and IT projects on product pipeline and functionality
• Assist at technical level with bugs that IT can’t solve
• New release testing
• Manage releases and App stores

Partner Support
• New partner take on
• Create and report on SLA’s to partners (STB)
• Manage partner relations
• Partner training

CRM Administrating
• Manage supplier
• Manage product road map and requirements
• Support system at 2nd level
• Manage system integrations
• Implement and optimize SLA’s and processes

In order to be considered for the position, the following requirements must be met:
• Matric
• Completed related qualifications in IT and / or Business
• Min 5 years payments experience
• Min 5 years Business experience
• SQL
• Postilion
• Advanced Excel
• Developing and implementing the company’s Business Development Strategy
• Effective People Management
• For internal candidates, references will be obtained from your current manager

Behavioral Competencies:
• Planning & Organising
• Communication & Impact
• Customer Focus
• Problem-solving
• Initiating Action
• Building a Successful Team
• Coaching & Developing Others

Only successful candidates will be contacted. Should you not be contacted within 14 days, kindly consider your application as unsuccessful.