Job Description:
QUALIFIED FORD TECHNICIAN
MECHANIC
FORD DEALERSHIP

Answers requests from dealership service department manager and provide them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation staff.

Job Functions

Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
Documents all calls requests with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind.
Provides feedback from dealership technicians regarding measure procedures to service departments.
Minimum Qualifications

Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan automobiles; well-versed in use of technical service manuals and tools.
Good interpersonal and communications skills.
Experience: four or more years FORD Technician , of directly related professional level automotive experience.
Education: High school diploma. Trade Test, and FORD Technician certification. Related experience, college or technical courses, seminars and OE training a plus. Certification as an Technician preferred.
Computer Skills: Basic knowledge of Microsoft Office Suite and other PC applications

TRADE TEST DONE QUALIFIED AS FORD TECHNICIAN WITH RED SEAL
MARKET RELATED DUE TO YEARS EXPERIENCE

BENEFIT OF MOTOR INDUSTRY DEALERSHIP