Real Time Administrator

Seeking an experienced Real Time Administrator for an established BPO dealing with International and Local clients.

The environment is that of structure and growth, staff retention is taken extremely seriously.

The Role:
As a Real Time Administrator, you will be responsible for monitoring schedule adherence by operations, identifying schedule inefficiencies and flagging operational service level risks

Main Duties:
Adherence Monitoring
Reporting and Administration

Qualifying Criteria:
Matric / Grade 12
12 months minimum Workforce planning/scheduling
12 months Statistics and reporting.
Advanced MS Excel – essential
Working knowledge of Erlang C – advantageous
Understanding of the relevant IR legislation- advantageous
Relevant Statistical, Science based tertiary qualification – advantageous
Must be able and willing to work rotational shifts including weekends and Public Holidays, in line with Business Unit operating hours (Hours are between 5am and 20:00pm; Monday to
Excellent written and spoken command of English
South African Citizen’s ONLY

Salary on Offer:
Market Related CTC per month – Dependent on experience, plus a substantial annual performance bonus