I am now in search of a receptionist for this 5 star Game Lodge in KZN.THE POSITIONProcessing reservations from Head OfficeEnsure all necessary items are ready & waiting before morning meeting at 8amChecking guests out or in if neededControlling Guest’s bills – making sure they are accurate at all timesCommunicating flights and transfersGuest adventure bookingsMaintain QuickBooks billing systemsHost guests at dinner as per the front of house hosting rosterEnsure all telephone calls and radios are answered timeouslyEnsure you are always polite on the radio & telephoneEnsure calls are transferred as requested & that messages are taken properly & passed on to the necessary individualsEnsure all filing is done daily (staff shop dockets, safari shop dockets & bar dockets) if there is no switchboard on duty on that dayAll feedback forms are processed on the feedback form spread sheet, if there is no switchboard on duty on that dayLiaise with reservations department on bookings, rates & guest infoWorking according to your shift checklistAccountability for cash and administrative errorsCommunicate with staff & other departments about day to day eventsLodge Daysheets – Make sure that all necessary information is on the daysheets & are up to date with the most accurate informationDoing daysheets ahead in order to plan & coordinateDoing detailed & accurate handovers with co workersMaintaining telephone billing systemsDocumenting staff visitorsSKILLS REQUIRED:Communication skills - with guests and fellow staff membersStandard of your work must exceed the standard of the lodgeGood organisational abilityLateral thinking abilityInitiativeMust adhere to World Class Hospitality and Service StandardsProfessional, courteous, hospitable to guestsMust be able to cope under pressure to meet guests needsMust be able to lead people and correct things when neededHonest, have good integrity, proactive and driven person who has career ambitions KNOWLEDGE REQUIRED: HospitalityEnvironmentThe surrounding communitiesThe countryCompany Knowledge (&BEYOND as well as Foundation)QuickBooks knowledgeValid South African Drivers licence PREVIOUS WORK EXPERIENCE REQUIRED:Experience in the service industry especially in dealing with guests and staffPrevious reception experience an advantagePERSONAL CHARACTERISTICS:Passionate about guest delightAble to create new ideasAble to handle pressure, and still operate effectivelyEnergetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standardsGood interpersonal skills – able to function as part of a teamAttention to detail and initiativeDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire othersIf this sounds like an opportunity you are ready for, and you have the necessary skills and experience and ready to be apart of this amazing team, I would love to hear from you. Please send me your CV with a clear face photograph and details of three contactable references