Leading online travel agency with branches in Tygervalley is currently looking for a Receptionist.

Area Tygervalley

Duties - Front office
• Represent Discover Africa Group to clients and prospective clients through the front office desk.
• Customers and suppliers must be greeted promptly in a professional and courteous manner.
• Answering of switchboard, routing of calls & taking messages in a professional manner
• Maintain phone system ie activating and deactivating divert to after-hours emergency numbers, monitoring and actioning answering machine messages
• Contact 4DT to log a ticket if switchboard or telephone lines are faulty
• Ensure reception area is clean, tidy and welcoming
• Maintain high level of Customer Service

Admin
• Capturing of daily sales report data (based on customer payments)
• Assist Admin and Accounts Department with capturing of supplier invoices and invoice queries
• Daily PPC Report
• Updating Supplier Stop Sales
• Daily Follow Up Report to Consultants
• Monitoring Info Folder for Write Inn E-mails - distribute to consultants for action
• Distributing Website Comments / Post Consultant Response on website
• Weekly After Hours Duty Booking Report
• Competitor Pricing Analysis
• Processing car rental reservations for/during peak periods
• Management of Customer Surveys
• Check accuracy of rates in Drivethru
• Load / Correct rates in Tourplan
• Update Supplier & Branch Info in CMS
• Update Vehicle info in CMS
• Update Supplier & Vehicle Info/Fact Sheets
• Updating Currency Rates in Tourplan on a Monthly Basis
• Compiling Agent / Affiliate monthly Commission Statements

General
• Run your desk as if it was your own business living our brand vision, mission and exhibiting the defined role behaviors/values consistently
• Adhere to all company policies, processes and procedures including administration guidelines.
• Help other areas of the team as and when required.
• Maintain a high-level user and knowledge on Tourplan.
• Where necessary, attend trade shows and exhibitions.
• Assist in monitoring office cleaner duties, admin and schedules