5 Star Luxury Brand seeks a ReservationistSummary of Job Description: Responds to communications from guests, travel agents, telex, cable, fax or through a central reservation system. Creates and maintains reservation records – usually by date of arrival and alphabetical listing. Prepares letters of confirmation and promptly processes any cancellations and modifications. Tracks future room availabilities on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the Front Office, assisting in preregistration activities when appropriate, and processing advance reservation deposit. Knows of all hotel package plans – meaning status, rates, and benefits.Duties and Responsibilities:Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.Processes reservations from the sales office, other hotel departments, and travel agents.Knows the types of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all package plans.Knows the credit policy of the hotel and how to code each reservation.Creates and maintains reservation records by date of arrival and alphabetical listing.Determines room rates based on the selling tactics of the hotel.Prepares letters of confirmation.Communicates reservation information to the front desk.Processes cancellations and modifications and promptly relays this information to the Front desk.Understands the hotel’s policy on guaranteed reservations and no-shows.Processes advance deposits on the reservations.Tracks future room availabilities on the basis of reservations.Helps develop room revenue and occupancy forecasts.Prepares expected arrivals lists for front office use.Assists in preregistration activities when appropriate.Monitors advance deposit requirements.Handles daily correspondence. Responds to inquiries and makes reservations as needed.Makes sure that files are kept up to date.Maintains a clean and neat appearance and work area at all times.Promotes goodwill by being courteous, friendly, helpful to guests, managers, and fellow employees.