5 Star Hotel in Durban requires an experienced Reesrvationist to join their Front Office TeamJob Summary:To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for Hotel. To ensure the accuracy of all reservations to ensure exceptional guest service.Minimum Requirements:Matriculation certificate (or the equivalent)Hotel Management Diploma would be an added advantage.Minimum of 2 years experience in a similar positionMust be well spoken and possess excellent people, communication and organizational skillsFully computer literate in MS Word, Excel and outlookUnderstand and have a good working knowledge of OPERAHave a thorough knowledge of policies and procedures regarding hotel reservations i.e. room types, rates, allocations and future availability, deposits, payment and cancellation policies and proceduresAble to work shifts Key Responsibilities:To be fully familiar with the short and long term availability of the hotelTo up sell wherever possibleTo ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriateEnsure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hoursEffectively control and manage any overbooking situation, in accordance with the Hotels overbooking process. To bring any overbooking situation to the attention of the Reservations ManagerEnsure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.Basic salary :R7 000Medical Aid (optional)Provident Fund (compulsory