We’re a fast growing Financial Services company and we are looking for a Resolutions Agent to join our Cape Town team. This is a very exciting role and the successful candidate will be faced with new challenges every day. He / she will be responsible in assisting with the smooth running of the Resolution Administration department.

Key Performance Areas

Under the management / direction of the Operations Manager, the Resolutions Agent following responsibilities (including but not limited to):

• Liaising with clients and debtors to follow up on queries
• Providing debtors with letters via email, post or fax
• Breakdown letters and arrangement letters
• Follow up on unallocated payments
• Liaise with clients on queries raised by collectors via Excalibur e.g File closures etc.
• Escalating queries to management
• Ensure query queues are maintained
• Manage internal relationships i.e Finance, Data etc.

Requirements
• 2 – 4 years’ customer service experience
• Matric qualification or equivalent
• English language proficiency and one other South African language
• Intermediate to Advanced Computer Literacy (Microsoft Word, Excel, Outlook)

Skills/Knowledge/Attributes
• Analytical thinking
• Strong verbal and communication skills
• Strong administrative discipline, organization and planning skills
• Compliance and self-management
• Assertiveness
• Problem solving skills
• Ability to think on your feet and use initiative
• Ability to listen actively and provide feedback
• A pro-active team player – works well in a team and contributes to the team success
• Effective management of internal and external relationships
• Target driven (Query resolution Target)
• Conflict Management
• Attention to detail

Remuneration Structure
• Basic Salary
• Benefits (at full cost of the employer);
o Funeral Cover for you and your immediate family
o Life Cover
o Disability Cover
o Medical Cover (after successful completion of probation period)
• Savings plan option where the Company contributes 33.3% for every Rand you save
• Study / Bursary Loan opportunities

Working Hours
Monday – Fridays: You will be required to work an 8.25 hour shift per day scheduled between 07:30 and 15:45
Saturdays: You will be required to work a maximum of 2 Saturdays per month, a 6 hour shift on each Saturday between 08:00 and 14:00

Applications Close: 03 February 2017

ONLY APPLICANTS WHO MEET THE MINIMUM REQUIREMENTS WILL BE SHORTLISTED FOR AN INTERVIEW

This appointment will be made in line with the Nimble Group Employment Equity plan.