Job title: RF Network support Engineer
Location: Gauteng
Salary: R450-R600k dependant on experience.

Job function: Network Support Engineer
Sector: Telecomunications

Contract Type:
Permanent
Temporary
Fixed Term
Temp with possibility of going permanent
Student job
Internship
Freelance
Franchise
Apprenticeship

Synopsis: Our client is a software company that specialize in delivering Telecomms software solutions to their clients.


Job Description: Candidate required to have a broad technical knowledge of telecoms environment (GSM, UMTS, LTE) and to be highly proficient in providing excellent customer service, problem escalation/resolution and to have strong project/support management skills.


Qualifications:
• Degree or diploma

Skills and competencies:
-Requirement analysis and feature delivery to customers.
-Management of the support desk.
-Provide Tier 1 and 2 support to end users - radio engineers.
-Provide troubleshooting and technical support on site.
-Advise customers regarding the product's proper use and address specific user issues.
-During problem escalations, act as a liaison between customers and development team.
-Candidate to assist the customer base during installations, maintain Cloud server environment, data extracting from various data sources manually, backup of database and application.
-Candidate will also be involved in customer training as well as floor walking from time to time.
-Candidate will need to travel to customers and may be based at customer site for a period of time.
-When required, management of the support team: conduct daily meetings to track all support tickets as well as maintain good communication between development and support teams


Experience:
2-3 years’ experience.
• Strong understanding of GSM,UMTS and LTE in a telecoms environment.
• Preferably having worked in an operators planning and optimisation environment.
• Must have at least 1 to 2 years of SQL experience. Should be proficient in writing SQL- to extract information from databases and create reports.
• Strong technical and analytical skills.
• Solid experience in problem analysis and resolution of software problems. Proven ability to function in a self-directed environment.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Innovative thinker who is positive, proactive, and readily embraces change.
• Ability to handle clients professionally during all interfaces.
• Strong written and verbal communication skills.