Risk Agent - Cape Town
Salary Negotiable
Cape Town,
Western Cape
more than 14 days ago
The role of the Risk Agent will be to evaluate and monitor clients via online transactional screening. This fast paced role, operating in real time requires an individual who has immense attention to detail and the ability to work under pressure. The agent will learn and apply certain imperative policies when making decisions. Problem solving skills are a constant requirement in the position where the agent is required to stay abreast of current and emerging risks within the online transactional industry.
Duties will include, but not limited to:
- Full and accurate assessments of all accounts, transactions and related documentation
- Review client transaction and ensure that detailed and accurate updates are recorded
- Evaluate client accounts and take appropriate action as per our policies
- Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications
- Send appropriate requests for documentation
- Review documents received for legitimacy
- Ensure all requirements are met and accurate updates are entered on the system
- Withhold the release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria)
- Report and record details of clients that do not meet legitimacy standards
- Extract information and review reports for incongruence
Requirements:
- Minimum of 2 years’ experience in the following industries: banking/ finance/call center / Risk
- Intermediate or Advance Excel skills
- Ability to apply logic
- High levels of tenacity
- Meticulous
- Able to use initiative and work independently and efficiently in a highly pressurized environment
- Excellent written and verbal communication skills
- Good team player
- Able to make decisions within the relevant guidelines and procedures
• By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purpose of verification.
Duties will include, but not limited to:
- Full and accurate assessments of all accounts, transactions and related documentation
- Review client transaction and ensure that detailed and accurate updates are recorded
- Evaluate client accounts and take appropriate action as per our policies
- Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications
- Send appropriate requests for documentation
- Review documents received for legitimacy
- Ensure all requirements are met and accurate updates are entered on the system
- Withhold the release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria)
- Report and record details of clients that do not meet legitimacy standards
- Extract information and review reports for incongruence
Requirements:
- Minimum of 2 years’ experience in the following industries: banking/ finance/call center / Risk
- Intermediate or Advance Excel skills
- Ability to apply logic
- High levels of tenacity
- Meticulous
- Able to use initiative and work independently and efficiently in a highly pressurized environment
- Excellent written and verbal communication skills
- Good team player
- Able to make decisions within the relevant guidelines and procedures
• By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purpose of verification.
Recruiter: Digital Outsource Services