Job Description – Sales Consultant

Basic store Standards
• Maintaining Store merchandising standards, ensuring maximum impact, look and feel
• Maintaining cleanliness
• Wearing correct uniform
Stock control
• Managing a balanced actual stock on hand to expected
• Replenishing stock
Sales
• Growing customer database store
• Revising fresh sale pitches, strengthening product and brand knowledge
• Respond to customer complaints and comments;
• Reaching allocated targets
• Greet customers and ascertain what each customer wants or needs.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges
• Watch for and recognize security risks and thefts
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Demonstrate use or operation of merchandise
• Bag or package purchases, and wrap gifts
• dealing with customer complaints;
• utilising specialist product knowledge

Reporting
• Cashing up
• Daily reports and movements