We are looking for an experienced INBOUND SALES CONSULTANT to join the team of this well known, luxury tour operating company for southern African region.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

KEY OUTPUTS:

Interaction with agents, telephonically & via email
Planning and designing itineraries for agents
Handling reservation requests from either e-mail, telephone or fax
Processing of reservations from quote to finalising, including reservations, invoicing, collecting of payment and travel documents
Professional servicing of our agents
Selling of our products and services
Interaction with colleagues, agents and suppliers
Maximum 2 working hours turnaround time on all enquiries from time of receiving the enquiry
Saturday duty on a rotation basis
Public Holiday duty on a rotation basis
Backup for colleagues when they are away from the office
Expanding product knowledge through attending training sessions

KNOWLEDGE REQUIRED:

A good knowledge on any of the destinations that the Company promote within South, Southern and East Africa
A good knowledge on FIT and Groups policies and procedures
A good knowledge of Company's Safari Offers
Working experience in tour operating and general reservations procedures
Standard of your work must exceed the standard of the lodge
Good organisational ability
Lateral thinking ability
Initiative

SKILLS REQUIRED:

Communication skills and fluent in written and spoken English
Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
Computer literate with experience with Word and Outlook
Understanding of travel industry through study or work experience
Attention to detail
Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
Working knowledge of Tourplan and GDM
People’s person with great communication skills
Good organisational ability
Initiative
High energy levels needed
Must be able to ADD VALUE
Able to travel; flexibility in terms of working hours
Self-driven; very responsible but fun;
Proactive, have a sense of urgency and be able to act quickly to resolve problems

PERSONAL CHARACTERISTICS:

Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED:

Minimum of 2 years previous tour consulting experience required
Start: ASAP

Salary: +/- R 10000 CTC

To apply for Inbound Sales Consultant | Sandton | Tour Operator, send your CV in WORD document with recent photo.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.