Application Reference: TL05/01
Employment Start Date: As soon as possible
Employment Type: Permanent (3 month probation)
Remuneration: Within company salary bands. Experience dependent.
Work Hours: Monday to Friday 8am - 5pm and 2x Saturdays 8am - 1pm. Flexibility required - Must be prepared to work additional
hours and support the campaign as and when reasonable required to do so
by the business.
Role summary:
A passionate, self-motivated and dedicated individual sought, responsible to manage a team of sales agents. The ideal candidate preferably has previous call center management experience, is proactive, has strong work ethics, leadership and coaching skills, and is a focused, punctual, self-motivated team player who has a HIGH tolerance for stress.
You will be responsible for the day-to-day operations of your team, including measuring, developing, motivating, coaching and performance management with focus on performance and reaching and exceeding team targets while ensuring quality standard are adhered to.

Requirements:

Minimum educational qualification:
• Senior Certificate (or equivalent) – Essential
• FAIS regulatory exams passed will be preferred.
• Leadership and/or management qualification – preferred.

Experience:
• Previous Team Leader experience in an outbound sales call center environment will be advantageous.
• Relevant experience with Microsoft Office - must be competent in MS Excel and Outlook.

Competencies (Knowledge/skills):
• Language requirements: Excellent verbal and written communication skills in English are essential.
• Language requirements: Good communication skills in an African Language are preferential.
• Good interpersonal skills and leadership ability.
• Strong administrative ability.
• Dynamic and sales focused approached.
• Coaching and mentoring abilities.
• Ability to multi task.
• Dynamic, vibrant and able to work under pressure.
• Assertiveness and quick thinking.
• Punctual and reliable.
• Solution driven individual;
• Ability to work quickly and accurately on an independent basis;
• Time Management skills;
• People skills;

Duties (key results areas/outputs):
• Duties as per Team Leader Job Description.
• Accountable for team’s performance.
• Develop and execute sales plans at team level.
• Maintaining and enhancing all quality standards within the department;
• Performance management and coaching including:
I. Review the teams/individuals performance and feedback results
II. Responsible for the coaching and development of the team to reach targets.
III. Identify opportunities to develop skills and create Personal Development Plans.
IV. Set daily and weekly targets for the team and each member.
• General administration duties and reporting.
• Motivate staff.

Notes:
• The employer reserves the right to withdraw this vacancy at any time.
• Please submit your application by submitting an updated CV.
• Further communication will be limited to shortlisted candidates.
• Only the most suitable candidate(s) will be selected and shortlisted for interviews.
• If you have not received a response from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
• The company is guided by the principles of Employment Equity.
• Candidates with disabilities are encouraged to apply and an indication in this regard will be appreciated.