ROLE PURPOSE:
To interpret, analyse and investigate application requirements and to turn these into business solutions using appropriate technology resources and proven methodologies. Provides expertise on the effective use and configuration of the HR modules of SAP.

Provide functional support on existing and future SAP implementations.Identifies, develops, implements and maintains SAP solutions for current and future business needs. Works closely with the other SAP, and ICT team members to ensure company's systems are functioning as expected while continuing to improve business processes.

MINIMUM REQUIREMENTS:
• Relevant Diploma/Degree in IT or related Business Management field.
• Module integration with SAP version upgrade or service or enhancement pack implementation experience.
• If SAP certified, 4 years’ experience as a SAP HR systems analyst.
• If not certified, 6 years’ experience as a SAP systems analyst in a related module.

• NQF rated Systems Analysis Certification.
• Project management foundation certification.

JOB DESCRIPTION:
Design System Solutions And Configure System Changes In Line With Business Requirements:
1.1 Translate business requirements into viable technical solutions based on requirements obtained from the business, define and maintain technical requirements specification for approval.
1.2 Present technical specification for approval by line manager.
1.3 Ensure that the system data integrity is robust such that information from the system is coherent, readily available, accurate and secure to meet the business’s information needs.
1.4 Make refinements to prototype and obtain approval by line manager.
1.5 Identify, analyse and present potential system enhancements to facilitate continuous improvement (technical performance and usability).
1.6 Collaborate with ABAP Developer to ensure that the solution meets both functional and technical requirements.
1.7 Configure existing system to accommodate changes contained in the new design.
1.8 Test configuration against the design and make refinements to ensure that the solution performs as intended.
1.9 Facilitate and support the testing process of configuration changes.
1.10 Contribute to Project Management requirements as a project resource.

Manages System Changes According To The IT Change Methodology:
2.1 Adhere to the IT change management methodology for the company by undertaking the following:
2.1.1 Develop suitable technical specifications for changes to configuration, programs and systems.
2.1.2 Ensure that adequate “back out “plans are developed and in place before any new functionality is
implemented.
2.1.3 Maintain configuration baseline (version management).
2.1.4 Contribute to the development of test plans for the proposed solution.

2.2 Implement system changes into live environment:
2.2.1 Liaise with vendor and Business Analyst to move on live dates.
2.2.2 Make required system changes.
2.2.3 Monitor implemented changes.

2.3 Implement and test service pack or version upgrades for the module.
2.4 Contribute to the integration test of module when service packs or version upgrades are undertaken or when new functionality is being implemented.

Ensures Knowledge And Skills Transfer To IT Stakeholders:
3.1 On-going knowledge transfer to IT stakeholders (Business Analyst, SAP Support Analyst, Helpdesk Administrator, ABAP Developer).
3.2 Liaise with industry colleagues to improve and share skills via User Groups, Work Forums and Seminars.
3.3 Act as the subject matter expert for designated systems and remain current on systems analysis trends.

Provides User Support To Business:
4.1 Provides 3rd line support for incident management including incident closure.
4.2 Resolve all incidents logged with agreed SLA with the business.
4.3 Monitor and manage incident logged to ensure adherence to SLA’s.
4.4 Identifies; tracks and resolves system problems.
4.5 Escalates system problems / opportunities to software vendor or Application Manager.

5.1 Provide assistance in ensuring that users have the appropriate level of system authorisations to execute their job functions without disruption.
5.2 Provide assistance and guidance to the SAP GRC Administrator with the design and configuration of new user profiles and roles.

SKILLS AND ATTRIBUTES:
Analytical Thinking and Attention to Detail
Judgement and Decision Making
Problem Solving
Planning, organising and monitoring.
Business and Financial Acumen
Systems Competence
Technical Skills/
Competences:
SAP (or any other relevant programme /application) proficiency.
Best Practice Thinking.