Senior Sea Import Controller (5 years experience a must )

PURPOSE OF THE JOB
To undertake service excellence in building human capability and capacity, encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s).
To embark on continuous system(s) and process’s) improvements and consistency whilst maintaining our core values and culture
To strive and achieve our business & departmental principles and touch points while maintaining core values and culture.
KEY CUSTOMERS
• Internal clients
• Colleagues
• Supervisory staff
• Management staff
• Executive staff
• External clients
• Sister companies
• Agents and Service providers
• Debtors
• Creditors

KEY PERFORMANCE AREAS
Objectives and key job outputs
Human Capital
• Maintaining discipline and upholding productivity standards
• Promoting teamwork for a friendly & productive environment
• Develop and maintain a high level of moral
• Mentorship, guidance and knowledge sharing (empowering others)
• Share knowledge, ideas and innovative thinking with each other
• Develop a competent, highly motivated and supported team
• Managing & initiating action(s) to prevent occurrences of any non-conformities relating to the stipulated processes & procedures
• Identifying & recording any problems relating to the processes, procedures and the Quality System(s)
• Initiate, recommend and provide solutions through the respective channels
• Strive to continually achieve the following key business drivers and KPI’s,
o Increase profit per customer
o Access to capital
o Positive cash flow
o Customer engagement
o Customer service excellence
o brand awareness
o Risk management
o Continuous systems and process improvements
o Building human capital ahead of demand
• Ensure all SABS ISO requirements are implemented & adhere to at all times by all parties.

Business Processes & Policies
• Identify where automation, interrogation and technologies can be implemented to improve the deliverable s of Company
• Develop new strategies for certain markets, clients, trades, routes and modes
• Analyze trends and data conclusions
• Analyze client activity, volumes moved, routes in operation, profits and losses
• Ensure all processes are adhered to and QA points are in place
• Ensure compliance and accreditation within the ISO system
• Close all / any gaps that might be present
• Strategic involvement with KAM’s (Key Account Manager) to establish client opportunities and securing for new or extension business.

Service Providers &Network
• Ensure SLA’s (Service Level Agreements) are monitored, measured and up to standard on services received from SP’s.
• Address any deviations / changes on the required level.
• Identify where automation, integrations and technologies can be implemented to improve.
• Ensure competitive buying rates are achieved, harnessed and passed onto the respective departments
• Negotiate standardized / better buying rates and extended credit terms with all SP’s
• Appoint new service SP’s that are market innovators within the same frameworks as above
• Blacklist / suspend support to those SP’s that are not performing or are problematic or no longer viable
• Strive for common / same directed support with SP’s to ensure all offices align strategic support for maximum benefit harnessing.

Customer Engagement
• External client visit(s) where required and opportunities arise.
• Ensure SLA’s are monitored, measured and up to standard on service provided to clients.
• Address any deviations / changes on the required level
• Customer feedback, Lifelines, service delivery failures, service delivery success
• Eliminate risks to lose any clients whilst constantly growing the relationship
• Use any new processes, strategies, systems from one client (sector) to another client (sector) – clone success
• View clients as individual business units
• Pool & apply resources without stretching them too far
• Identify where automation, integrations and technologies can be implemented in order to improve.

Financial
• Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing)
• Ensure each client’s rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines and requirements
• Ensure standardize (but client specific i.e. adapted) pricing structures are in place
• Monitoring of all Profits & Losses
• Analysis on profit and loss per division as well as cost control
• Ensure on-time invoicing reporting (unbilled report & accruals)
• Ensure on-time delivery report
• Ensure on-time query resolutions for debtors & creditors (SP’s)
• Ensure on-time query resolutions CBO and debtors management (customers)
• All variances must be reported to the Financial / Operations / Managing Director(s)
• Monthly Operational Report

QUALIFICATIONS AND EXPERIENCE REQUIRED
• Matric with Mathematics
• Relevant tertiary qualification in logistics Sea freight imports would be advantageous
• Min 5 years’ experience in Logistics and Transport industry especially sea freight imports Clearing and forwarding
• Core mode (sea) fundamental principles
• Ocean (FCL, LCL, RORO, BB) forwarding procedures
• Ocean (FCL, LCL, RORO, BB) clearing procedures
• Import procedures
• Customs procedures
• Financial understanding
• Carrier (shipping lines) processes and procedures (requirements)
• Transporter and network processes and procedures (requirements)
• Customer liaison
• Disputes, resolutions and settlements

SKILLS AND KNOWLEDGE REQUIRED
• Mathematical analysis
• Trend analysis
• Negotiation skills
• Management skills
• Time management
• Customer engagement
• Query Resolutions
• Computer literacy
• System & software literacy
• MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
• Any other systems (in-house or otherwise)
• Service provider(s) rate / pricing structure(s)
• Alternatives available within the service offerings and sectors
• Industry relatedness and the type of services offered
• How activities can be priced
• How synergies can be achieved
• Market powers