You will be the initial point of contact for customers, respond to and resolve customer enquiries and complaints perform transactions and customer care activities.

Minimum Requirements

• Matric or equivalent
• Minimum of 6 months customer service/retail experience would be advantageous
• Computer literacy essential
• Excellent command of English language, written and verbal
• Must be flexible regarding working hours/shifts
• Clear credit and criminal record

Behavioural Competencies

• The ability to work in a dynamic, high energy environment and achieve results individually and as part of a team.
• The ability to identify and take ownership of solving customer problems in a timely and effective manner while driving customer satisfaction and customer advocacy.
• Planning and Organising: The ability to establish a course of action for self or others to accomplish a specific goal; planning proper assignment of personnel and appropriate allocation of resources
• Strong interpersonal skills with the ability to influence customer thinking and behaviours
• Ability to build a customer/client driven environment and ability to manage relationships across a diverse stakeholder network
• Committed, enthusiastic, positive, resourceful and resilient.
• Flexible and willing and able to adjust to multiple demands and shifting priorities.