Our client, a leading South African online retailer, is looking for a highly talented Integration Specialist to join their team in Cape Town.

Your responsibilities will include:

• Onboarding of new Marketplace Sellers on the company’s Seller Solutions platform, mainly via phone and email
• Face-to-face training sessions with Sellers, where required
• Liaise with Sales and other relevant teams to resolve onboarding challenges and ensure a streamlined process
• Review and provide feedback on product information and listing quality
• Support for the development of documentation and tools related to the Seller onboarding process
• Troubleshoot and provide feedback on system technical issues
• Continuously build platform and business knowledge to better serve sellers

Attributes required

• Process-oriented to drive operational excellence
• Excellent verbal and written communication skills and stakeholder management
• Strong prioritization and time management skills
• Customer service orientated in terms of Seller engagement
• Ability to identify the root cause of Seller challenges/queries and resolve accordingly
• Thinks like an owner

Qualifications

• Degree preferred
• Minimum 3 years of experience in a stakeholder management/Team Lead operational role
• Excel experience
• Experience in an e-commerce environment is a plus

Should you meet the requirements for this position, please REPLY with your DETAILED CV (pref. in MS Word format) AND YOUR MOST RECENT PAYSLIP  to ****@*****.***

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 10 days,  please consider your application unsuccessful.