A Client based in the Northern suburbs of Johannesburg, has a vacancy for a Senior Administrator – Medical Aid. Brokerage experience will be beneficial.

Job Summary:
The Senior Administrator is involved in all facets of Customer Service, new business and sales support. This position will perform administrative tasks in the Medical Aid Department on behalf of the company and its representatives and clients.

Responsibilities:
New Business Administration:
Capturing of client information, and preparing necessary application forms
Quality check all Health Care application forms and documents
Assist on all administrative duties pertaining to the Application Form and Client information / communication
Combining all documents in all types of programmes (PDF, Word, Photo)
Keeping within turnaround times
Driving application to activation and assist wherever possible to move case to activation
Follow ups to representatives and clients
Commissions:
Adhering to payroll deadlines
Updating database with commission amounts
Receiving commission statements from all Health Care service providers
Query & follow up on incorrect commission statements
Capturing of commission information in Commission Software system
Drafting and Drawing of commission statements to Director for approval
Distribution of commission statements to relevant parties upon sign off of Director Reporting
Drafting of various reports such including
Queries Report – daily report as per management for approval
Leads Distribution:
Twice a week to management and distribution partner
Production – daily to line manager and distribution partner
Leads distribution
Receiving leads on a daily basis, reporting thereof, and ensuring that leads are distributed to representatives within an hour
Compiling leads report, and providing feedback to management and Distribution Partner when requested
Queries:
Manage, and resolve queries of all Health Care products (such as chronic, claims, option changes, contributions, cards, oncology, pre-authorisation, amendments, membership, maternity pharmacy, dental)
Ensure feedback is provided within turnaround times
Card Management:
Obtaining client address and arrange delivery of cards with courier service
Managing of waybills
Administration:
Assisting with compliance administration

Minimum Requirements:
Grade 12
RE 5 qualification
Experience
Min 3 years’ administration experience in a healthcare and financial services sectors
Min 5 years’ experience in a medical schemes environment
Medical Broker Admin experience will be very beneficial
Skills:
Advance Excel including Pivot tables
Data software system – AtWork (advantageous)
Commission Software System – CommSpace (advantageous)