? The above-mentioned position is within the Call Centre department.
? Location Gauteng Area, Pretoria
Receive and handle telephone policy enquiries in the Call Centre Department and action accordingly.

RESPONSIBILITIES INCLUDE:
• Address all outstanding requirements on new applications in New Business.
• Follow-up on outstanding requirements in terms of unpaid claims (non-payments of premiums, defaults payments and incorrect deductions) Provide feedback on outstanding accounts and refunds in debtors.
• Complete amendments to Policies, within delegation and requirements, (as per clients request),and ensure client receives a copy of amended policies.
• Ensure that the necessary security measures are in place when providing policy details to either the client or 3rd parties e.g. Broker The Call centre may only provide policy information to a client when that client has a single policy with US.
• Refer leads to the Direct Marketing Department and providing enquiry numbers on claims tobranches.
• Attend to administrative task as and when requested within the section

EXPERIENCE REQUIRED FOR THE POSITION:
• Matric
• RE5
• 140 Long Term Insurance FAIS Credits
• Course design and development Application of different training methodologies
• All relevant legislation.

SKILLS REQUIRED FOR THE POSITION:
• Computer literate and must be able to work under pressure
• Good communication skills (English and two African languages)
• Customer Centric (client friendly and service orientated)
• Listening and problem solving skills
• 2 – 3 Years life assurance, preferably in policy maintenance/client services environment
• 2 – 3 Years administrative experience

TECHNICAL AND BEHAVIOURAL COMPETENCIES
• Organising
• Planning
• Time management
• Decision Making,
• Dependability and Reliability
• Conflict Management
• Customer Service
• Team work Initiative
• Service Excellence
Interpersonal Adaptability Analytical
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. “Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.”