Senior Customer Service Team Leader - Cape Town
Salary Negotiable
Cape Town, Western Cape
Cape Town,
Western Cape
more than 14 days ago
11-08-2014 10:03:47 AM
08-09-2014 10:03:47 AM
Superb opportunity at large financial services enterprise for senior customer service team leader to join their team.
KPI’s:
People Management
Coaching
People management
Observe HR policies and procedures
Mentoring of agents
Manage timesheets
Manage operational performance
Quality checks
Resolve all escalated queries
Requirements:
2-3 Years call centre team leader experience
Exposure to management of call centre (could be through secondment)
Wonderful opportunity to advance your career within a well established call centre environment.