SENIOR DEBTORS ADMINISTRATOR

MAIN PURPOSE:
The primary purpose of this role is to process the day to day financial transactions relating to the company
Customer accounts and administration in respect of all relevant products within the company to ensure
Customer account balances are valid, accurate and complete to support a smooth Customer Month End (SME).
Provide support to junior staff and be available to support adhoc testing of new systems functionality.

EXPERIENCE REQUIRED:

Minimum 2 years relevant work experience in debtors’ administration and financial accounting experience.
Minimum 3 years customer services exposure
Advantageous: Retail and/ or financial services industry experience.
Proficient in MS Excel
Working knowledge of Vision Plus

QUALIFICATIONS REQUIRED:
Matric

KEY RESULT AREAS/OUTPUTS: (What they will be doing?)
Process all customer payments received timeously and accurately in accordance with company policies,
procedures and agreed SLA’s
Ensure all Unidentified customer payments are accounted for, investigated and rejected to the customer’ account
as per the internal and external SLA’s

Effectively manage long outstanding transactions on a daily basis within the agreed threshold and SLA
Process refunds due to Customers and 3rd Parties within the agreed SLA’s
Monitor the effective and appropriate resolution of all customer queries received from Customer Service, Fraud,
New Business, Merchant Services and Collections to ensure compliance with agreed SLA’s

Process journals on client’s account i.e. balance transfer, interest and charges reversals, etc.
Ensure all outstanding monies are recovered from 3rd parties within the agreed SLA’s
Process manual transactions in Vision Plus/LMS
Ensure all relevant customer transactions are processed timeously to ensure a smooth and accurate Customer
Month End
Assist with the preparation of all relevant reporting to support the Debtors’ Administration function
Assist with internal, external and private logo audit requirements
Develop and manage the testing capability of the team
Active participation in UAT of new functionality to support the Debtor’s Administration System and processes
Mentor, coach and develop debtors administration clerks
Live the company Values

KEY LEADERSHIP & INTERPERSONAL COMPETENCIES
Communication skills & Presentation skills ( written, verbal and presentation-related )
Attention to detail;
Disciplined prioritization;
Rational Decision Making;
High quality and accuracy of output
Client – focused service delivery and impact astute
Strong analytics, conceptual and problem solving skills
Supporting High Performing Teams,
Passion for the customer and the company
Driving for Personnel Excellence
Understanding of the Company business products and alignment to business processes
Strong attention to detail and accuracy
Professional demeanor in all interactions with business partners
Seamless customer month end
Reduction in reject transactions
Paperless Debtors’ Administration Environment