An IT Company is currently seeking for an experienced Senior End-User Computing Analyst (EUC Analyst) to assist in the planning and maintenance of IT business systems at the various offices worldwide
Description
In order to be considered the following is required:
Preferred qualification and experience:
Matric (Non- negotiable)
MCDST Microsoft Certified Desktop Technician (preferable)
Exposure to ITIL and COBIT (preferable)
Graduated with IT/Technical Degree (preferable)
Within this corporate IT environment, you will be required to have:
5-years minimum IT experience
Exposure to Microsoft and Apple systems and technologies
Advanced Microsoft Office 2016/0365 knowledge
Advanced Windows 10 Operating Systems knowledge
Strong Knowledge of MS Domain Architectures, GPOs, and associated services
Knowledge of configuration management using tools such as SCCM
PowerShell Experience advantageous
Familiarity with IOS and MDM solutions
Skype for Business and telephony systems
Video Conferencing and A/V systems
Experience on an IT Service Management system
Familiarization of disk encryption technologies and anti-virus solutions
Network connectivity and troubleshooting
Must have worked in a medium sized support environment (500+ Users)
Global / remote experience
Ability to work on multiple projects in a controlled, organized manner
The responsibilities of the role will include:
Providing 1st-3rd line IT support in the global team
Case Management and Project work
Escalate issues within allowed timescales
Dealing with 3rd party vendors as and when required
Knowledge Base and KEDB usage and advising on shortcomings
Deployment of laptops using imaging technology (MDT/Casper)
Manage available stock of IT equipment and services
Maintain IT Inventory and Asset registry
Office moves and other tasks
Impeccable IT assistance across all departments and regions
Adhere to company and departmental policies and procedures
Project and non-project related tasks as and when assigned
Completion of tasks assigned by manager
After hours or overtime, work as and when necessary
Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.