A leading inbounds tours operator is looking for an Senior Indian Team Leader to join their team focusing on the Indian Market, the successful incumbent must meet the below criteria;

Job Purpose:
To ensure efficient and profitable operations within the Market.

Key Responsibilities:

Sales
· Maintain Customer / client relationships.
· Agents / Supplier liaison regarding updates, queries and complaints.
· Assist in following up and developing sales leads.
· Create sales and cost awareness within the team.
· Assist the Market Manager with sales activities.
· Use knowledge to cost products in the most effective way

Operations
· Control the quoting and operational functions of the market.
· Compile and check quotations.
· Send weekly updates on all pending files.
· Check Tour Guides expense sheets for project coordinators.
· Quality and margin control.
· Handle the emergency mobile phone.
· Assist Customer Care Agent with all queries on complaints received.

Product
· Liaise on a regular basis with client staff including their Procurement Team
· Ensure client is always up to date with regards to new product, product development, news and changes
· Proactively source and suggest innovative product to client (in liaison with HOP)
· Main contact for Client during brochure production period (bed brief, pricing etc.)
· Support Business Solutions in making Client product bookable within Tour Plan, as well as via xml and API

Financial
· Ensure correct and timeous invoicing.
· Assist the accounts department with queries.
· Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

Additional responsibilities:
· Assist in other departments in time of need.
· Be pro-active and approachable.
· Demonstrate good communication skills and customer care.
· Stay current on events and changes of suppliers / product.
· Communicate product knowledge.