Senior IT Support Specialist for an IT Company based in Bryanston

Qualifications:
• Matric / Grade 12
• Microsoft MCSE
• Cisco CCNA
• Linux LPI
• A+
• N+
• Fault find ios issues rapidly
• Fault find printer and os user issues rapidly
• 5 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
• 5 years’ experience troubleshooting and upgrading desktop / workstation and server hardware
• 5 years’ experience installing, maintaining, and supporting corporate network environments (LAN and WAN)
• Comprehensive knowledge of Windows and Apple operating systems
• Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
• Windows Server operating systems
• Microsoft Office 365 and Google Suite environments
• Microsoft Office application suites
• Advanced networking experience – routers, access points, switches
• VPN setup / support
• Active Directory
• Experience having worked with a helpdesk ticketing system such as Zendesk, Heat, Remedy, etc
• Disaster Recovery
Duties:
• Be accountable for effecting remote and onsite IT support to all internal and external sites in the recording and resolution of all IT support tickets logged and / or calls taken
• Provide technical support in terms of hardware, software, systems, and administration
• Ensure expected service levels and response times are adhered to
• Follow the company processes to effectively escalate matters with effective resolutions
• Maintain constant communication with end users, engineers, partners, and third-party service providers on all matters that require technical support
• Ensure SLAs are met
• Provide after-hours support
• Responsible for Servers and Systems backup and recovery.
• Software Licensing, procurement and IT asset management