Senior IT Support Specialist

Location: Bryanston, Johannesburg
Salary: R400k per annum – negotiable

Purpose of the Role:
Be accountable for effecting remote and onsite IT support to all internal and external sites in the recording and resolution of all IT support tickets logged and / or calls taken

Requirements:
Essential Qualifications:
Matric / Grade 12
Microsoft MCSE
Cisco CCNA
Linux LPI
A+
N+
Experience:
5+ years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
5 years’ experience troubleshooting and upgrading desktop / workstation and server hardware
5 years’ experience installing, maintaining, and supporting corporate network environments (LAN and WAN)
Fault find printer and iOS user issues rapidly
Comprehensive knowledge of Windows and Apple operating systems
Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
Windows Server operating systems
Microsoft Office 365 and Google Suite environments
Microsoft Office application suites
VPN setup / support
Active Directory
Experience having worked with a helpdesk ticketing system such as Zendesk, Heat, Remedy, etc.
Disaster Recovery
Advantageous Skills:
Advanced networking – Firewalls (Sonicwall, Linux ip tables etc)
Linux operating systems
VMware
Kaspersky Security Center and Endpoint Security

Duties:
Provide technical support in terms of hardware, software, systems, and administration
Ensure expected service levels and response times are adhered to
Follow the company processes to effectively escalate matters with effective resolutions
Maintain constant communication with end users, engineers, partners, and third-party service providers on all matters that require technical support
Ensure SLAs are met
Provide after-hours support
Responsible for Servers and Systems backup and recovery.
Software Licensing, procurement and IT asset management