Skills, Qualifications and Experience requirements:
• MCSE, CCNA, Linux LPI, N+, A+ Certification
• Minimum 5 years’ experience as an IT support technician and directly supporting end-users, both face-to-face and remotely, upgrading desktop / workstation and server hardware
• Experience installing, maintaining, and supporting corporate network environments (LAN and WAN)
• Solid experience in webservers and hosting of websites on both APACHE and LINUX is essential
• Must have own transport
• Fault find iOS, printer and OS user issues rapidly
• Setting up mobile devices (Android and iOS)
• Microsoft Office 365 and Google Suite environments
• VPN setup / support
• Active Directory
• Experience with helpdesk ticketing system such as Zendesk, Heat, Remedy, etc.
• Disaster Recovery

Key Responsibilities
• Be accountable for effecting remote and onsite IT support to all internal and external sites in the recording and resolution of all IT support tickets logged and / or calls taken
• Provide technical support in terms of hardware, software, systems, and administration
• Ensure expected service levels and response times are adhered to
• Follow the company processes to effectively escalate matters with effective resolutions
• Maintain constant communication with end users, engineers, partners, and third-party service providers on all matters that require technical support
• Ensure SLAs are met
• Provide after-hours support
• Responsible for Servers and Systems backup and recovery.
• Software Licensing, procurement and IT asset management

Big advantage if you have:
• Advanced networking – Firewalls (Sonicwall, Linux IP tables etc.)
• Linux operating systems
• VMware
• Kaspersky Security Center and Endpoint Security