To support, enhance and maintain the existing Cisco network infrastructure.

Duties and Responsibilities:

• Proactively monitoring the performance of High Availability network environments.
• Cisco based Network Support / Troubleshooting for WAN and LAN connectivity, routers, firewalls, unified communications, and security.
• Interact with internal IT teams to resolve network issues quickly and promptly.
• Evaluate, test, recommend, and implement specific network solutions.
• Perform engineering, design and technical support for key customers.
• Manage vendors resolve Network related issues.
• Resolve inefficiencies and network performance issues.
• Delivering results in support of achieving Service Level Agreements.
• Manage small to medium sized projects according to agree upon budgets and schedules.
• Perform preventive maintenance, perform software/hardware upgrades.
• Assist in the design and implementation of complex local and wide-area networks.
• Develop and maintain Network Policy and Procedures.
• Document network processes, reports and metrics as required.
• Identify new technologies to improve existing network infrastructure.
• Provide 24 x 7 systems support on a rotating schedule.

Qualifications and Experience:

• Relevant Cisco Certifications (CCNA, CCNP, CCIE, etc.).
• 3-5+ years of Cisco Voice/ Unified Communications Support experience.
• 5+ years network engineering experience including LAN/WAN, Routing, Switching, Firewall, and Unified Communications troubleshooting.
• 3 Years’ experience on BlueCoat proxy servers.
• Strong experience with various networking protocols.
• Strong knowledge of network monitoring systems.
• Strong track record of finding resolutions to network performance issues quickly.

Personality:

• Impact and Influence - Calculates impact of action or words, anticipates and prepares for others’ reactions.
• Organisational Commitment - Aligns own priorities with the organisational goals.
• Commitment to Professional learning - Finds out and permanently scans what the latest trends are in the local market (what other organisations’ practices are, new technologies, etc).
• Teamwork - Encourages and Helps Others.
• Analytical thinking - Identifies multiple elements of a problem and breaks down each of those elements in detail, showing causal relationships between them.
• Achievement orientation - Sets and Works to Meet Challenging Goals.
• Commitment to professional learning - Keeps Current with Global Trends.
• Tenacity - Persistence, drive and determination to meet and overcome challenges in order to achieve department and company goals.
• Customer Service - Addresses Underlying Customer Needs.
• Flexibility - Adapts Tactics.
• Initiative - Acts 4–12 Months Ahead.

Ref: JHB001053/UZ