Your tasks and responsibilities
• Contacting Origin Office within 24 hours to contact shipper.
• Receiving indent from the Client or Origin Office.
• Confirming readiness date of cargo with Origin, after contact is made with the shipper.
• Arranging sailing around readiness date or required date by Client as per the Client’s authorisation.
• Sending booking confirmation to Consignee.
• Ensuring that Origin has provided a House Bill of Lading number in order for the
• indent to be complete.
• Following up with the Client or Origin office for the following documentation: Commercial invoice, Packing list, Bill of Lading, House Bill of Lading and Certificates required e.g. certificate of origin, permits etc.
• Updating status reports and sending them to the Client.
• Requesting documents from the Client or Origin if not available on E-file.
• Obtaining original Bill of Lading and update status 1710.
• Completing the customer specific data quality task and performing final quality checks.
• Ensuring that insurance is set up with Nacora for Clients that require insurance.
• Updating customer profiles when required.
• Registering company's with correct credit check values.
• Accepting or rejecting company's updates that appears on the EDI panel.
• Updating of job notes.
• Ensuring that all shipment details are kept up to date.
• Adherence to company guidelines, such as the code of conduct, disciplinary code, dress code, QSHE standards, etc.
• Liaison with clients to ensure that they are continually updated on the progress of clearances and delivery of their cargo as well as prompt resolution of queries.
• Liaison and correspondence with Vessel’s Agents, Groupage Agents, SAPO, NPA, Transnet, unpack depots, container terminals and other third parties to ensure that there are no delays in processing shipments.
• Arrange Delivery Release Order or Container Terminal Order where applicable.
• Upload/Email delivery documentation to nominated transporter, monitor vessel discharge, arrange delivery of cargo in conjunction with third parties and client.
• Obtain shipping line or agents’ charges.
• Follow up on POD’s from transporters.

Your skills and experience
• Matric Certificate is essential and any post-matric industry qualification will be a distinct advantage.
• Minimum of 3 to 5 years of practical experience in Seafreight operations with a freight forwarder.
• Demonstrated understanding of operational legislation and processes e.g. Incoterms, Bill of Landing, Customs clearing, Duties and VAT, etc.
• A good command of the English language (both written and spoken) is essential for this role.
• Advanced MS Office proficiency (Excel, Outlook and Compu-clearing a distinct advantage).
• Proven ability to prioritise tasks and work under pressure.
• Demonstrated ability to build and retain excellent client relationships.
• Meticulous attention to detail.
• Driven to provide customer service excellence and deal with customer queries effectively